In-store returns + exchanges

 

Bring your items to any AE, Aerie, or Tailgate store in the U.S. for easy, free returns and exchanges. 

• Bring proof of purchase (receipt, invoice, order confirmation page, order details page, order emails) and the credit card used to make the original purchase.

• If you don't have proof of purchase, you'll be credited the current price of the item in the form of an AE gift card.

• If the items were shipped to you, please note that shipping is not refundable.

 

To find the closest store, use our store locator.

 

Returns + exchanges by mail

• Through our online portal, you can indicate which items you’d like to return and print your shipping label to send your items back.
• If your order qualified for free returns, you can use this label to mail your items back at no additional cost.
• If your order did not qualify for free returns, you can still get a label to mail your items back. A $5 fee will be deducted from your refund to cover shipping costs. 

If you suspect fraudulent activity on your account and/or have concerns about a call you receive from someone claiming to be from AEO regarding your purchase/return, do not provide them with any information, hang up, and contact Customer Service at Contact Us. If AEO contacts you about a return we will not disclose order or personal information in advance, ask you to install software, or ask you to give us bank account information to process a return, but we may ask for certain information to confirm your identity.